If you are experiencing a medical emergency, please dial 911 or go to your nearest emergency center.
Your health and safety are our priority!
After Hours Care
When Shalom Health Care Center is closed:
A Provider is available for urgent medical needs after our Primary Care Clinics are closed. To reach the on-call Provider to address these urgent needs, please call our main line number at 317-291-7422 to be connected with our after-hours messaging center.
Please allow time for someone to return your call and be available when they call you back. Please keep in mind that your own personal Provider may not be the Provider on-call at that time and you may receive a call from another Shalom Health Care Center Provider. However, all of Shalom’s Providers will be able to access your full medical record to provide you with the best medical advice. You will be asked to provide the following information:
- Patient’s name and date of birth
- Short description of medical issue you are experiencing
- Provider’s name
- Names of all medications you are taking, including dosage amounts
- A 24-hour pharmacy telephone number
After hours care versus Emergency Care
After hours care is when you need medical advice but your illness or injury will not cause long-term harm or death. If you need after hours care, please contact us right away at 317-291-7422.
Examples of Urgent Care may include, but are not limited to:
- Cold & Flu Symptoms
- Sore Throat
- Fever and headache
- Minor Cuts and burns
- Diarrhea, vomiting, and rashes
- Minor sprains
- Insect Bites
- Moderate Pain
- Sinus infections
The Provider on-call will assess your needs and help you to determine your care options. You may be offered medical advice, or you may be instructed to seek further treatment at a local Urgent Care or Emergency Room depending on the severity of your medical issue.
Emergency Care is when an illness or injury may cause long-term harm or death if you do not seek immediate medical care.
If you need emergency care, go to your nearest Emergency Room or dial 911.
Examples of Emergency Care may include, but are not limited to:
- Heart Attack- severe chest pain or pressure
- Heavy Bleeding
- Severe allergic reaction that causes problems breathing
- Heavy breathing or stopped breathing
- Neck or spinal injury, especially if accompanied by loss of feeling or inability to move
- Electric Shock
- Severe burns
- Confusion or change in mental status
- Bone fractures
Non-Urgent Clinical Concerns
Non-urgent clinics concerns or routine healthcare requests should wait until the Clinic reopens. You may also send a message to your Provider anytime through your Patient Portal. Your Provider will then be able to review your medical chart and return your message during regular business hours.
Examples of Non-Urgent Matters that should wait until the Clinic reopens include but are not limited to:
- Billing Questions
- Prescription Refills
- Appointment Requests
- Lab Results